Selecting a Provider – Price Transparency is aimed at empowering patients and increased competition among all hospitals, group health plans and health insurance issuers. Creating a differentiated, positive experience is an imperative.
Schedule Confirmation / Welcome – Initiate the patient journey with a personalized message conveying compassion in letting the patient know you know them, are here to help and will provide them the information they will need along the way.
Cost Estimation – Today's healthcare consumers are carrying a significant higher level of financial burden associated with paying for care. Providers must meet their patient where they are with relevant, simplified information to influence patient behavior and enabling them to take the next best action.
Patient Financing - Today's healthcare consumers are carrying a significant higher level of financial burden associated with paying for care. It is incumbent on healthcare providers to make flexible payment options available and readily accessible to patients both pre and post service.
(Arriving Soon) Pre-Arrival – From pre-registration forms to pre-arrival requirements to final day-of logistics, create clear direction on what's important to eliminate no-shows, cancellations or delays.
(Arriving Soon) Discharge Instructions – Streamline volumes of paper based clutter with concise, personalized instructions educating and leading the patient to focus on the most relevant, "must do" aspects of their post-procedure recovery and wellness.
Final Billing/Collections – Creating trust and understanding of complex healthcare billing by using sight, sound and motion to clearly explain what is owed (and why) is critical to accelerate and maximize patient collections.
Use patient specific data to drive personalized video experiences that Engage, Education and Inspire